FAQ's

 

Q. My website is slow to load - how can I make it faster?

   A. This can be caused by...read more

 

Q. How do I recover from a fire that destroys my server - and my backups?

   A. When disaster strikes, having...read more

 

Q. Who has been helping themselves to my inventory?

   A. Shrink can get out of control. Many companies...read more

 

Q. Is the time I spend on the phone with my clients really costing me?

   A. It can. You may not realize...read more

 

Q. Can I really access my PC from the job site?

   A. Yes. The internet has spawned...read more

 

Q. Is there really a cordless phone that can cover 3000 acres?

   A. The EnGenius DuraFon 1X or 4X systems are the longest...read more

 

Q. I have a UPS - why can't I use the internet when the power goes out?

   A. A chain is only as strong...read more

 

Q. Somebody unplugged the server - will I ever know who or why?

   A. This is another good reason for surveillance...read more

 

Q. Our cell phones don't work in the basement - can't we fix that?

   A. Cellular signals do not travel...read more

 

Q. Can I answer the office phone my cell from a cordless headset?

   A. Plantronics' QuickPair and multipoint technology...read more

 

Q. Unified communications is only for big companies, right??

   A. Unified Communications greatly enhances...read more

 

Q. Do I have enough bandwidth for VoIP? How do I get more?

   A. The quality of compression has reduced bandwidth...read more

 

Q. Why did my Firewall block my browser?

   A. Think of your Firewall, Anti-virus, and Anti-Malware software as...read more

 

Q. I don't have a phone system - can I record my phone calls?

   A. You do not need to have an expensive phone system...read more

 

 

 

 

Q. My website is slow to load - how can I make it faster?

   A. This can be caused by many different things. Most of the time is a combination of more than one.  One frustrating aspect of this is that each issue addressed out of context of the whole seems too small to be the culprit.  It is when they are taken together that your site may experience what seems to be random slow downs.  Some of the causes can be low bandwidth or periods of high bandwidth usage that make your site run slow during peak internet usage. These can be corrected by increasing bandwidth, using QOS to better manage network traffic, or remotely hosting your site.  Another slowdown is uncompressed images.  This is an easy fix.  Set a maximum image size for your site and verify none of the images exceed that limit.

 

Q. How do I recover from a fire that destroys my server - and my backups?

   A. When disaster strikes, having a recovery plan makes the difference between a quick restoration and closing your business.  A good disaster plan will include an offsite backup or mirror of all your critical data.  This may only be data files for your inventory, client lists, databases, etc. or it may include daily backups and recovery images of each PC on your network. Backups are important for local recovery but when a major disaster strikes having access to these backups offsite is key.

 

Q. Who has been helping themselves to my inventory?

   A. Shrink can get out of control. Many companies see more margin lost to shrink than to shoplifting.  In these cases video cameras that cover hard to control inventory areas or entries and exits can spot who it is and how they are doing it.

 

Q. Is the time I spend on the phone with my clients really costing me?

   A. It can. You may not realize how much time you spend on the phone supporting your clients or how valuable this time is.  Without an easy way to document and report how long and who you spoke with you may not even want to deal with the hassle.  If you present a printed, documented report summarizing the total amount of time spent throughout the week or month to your client and charge a reasonable fee for you valuable time - not only will you be compensated - they will see how often they depend on you services.  This is particularly true for support personnel and professional services like lawyers and consultants. Call accounting systems can track both in and outbound calls by extension, Caller ID, duration, and internal designation codes (these can be client accounting numbers or charge-off categories).

 

Q. Can I really access my PC from the job site?

   A. Yes. The internet has spawned many services to access your PC from any remote location. Most versions of a computer's OS include utilities to remotely access your computer but may require in-depth knowledge of your network to configure them.  There are several good free basic services available to get the job done simply and with out a setup or monthly service fee.

 

Q. Is there really a cordless phone that can cover 3000 acres?

   A. The EnGenius DuraFon 1X or 4X systems are the longest range cordless telephones with 2-way radio available for the North American market.

Range depends upon the environment, but below are some guidelines:

1) 12 floors in building penetration
2) 250,000 sq. ft. in a warehouse or retail store
3) 3,000 acres on a farm or ranch

Many factors will effect the range of any RF device, like the EnGenius DuraFon radios, some of these factors include, but not limited to: humidity, terrain, weather, obstacles and other RF signals.

 

Q. I have a UPS - why can't I use the internet when the power goes out?

   A. A chain is only as strong as its weakest link. This includes your network and internet. Each device in your 'chain' of devices that make up your internet connection must be able to function during a power outage.  This includes, and may not be limited to, your PC, your routing and switching equipment, your local providers modem, their repeater and line boosting equipment, and their data center. An outage anywhere in this chain will disrupt your service.  Having a UPS on all of the equipment that you manage at your premise will greatly increase the odds of maintaining your internet during a power outage.

 

Q. Somebody unplugged the server - will I ever know who or why?

   A. This is another good reason for surveillance cameras in sensitive areas like server rooms, inventory rooms, or file rooms. Access control to these areas adds some prevention as well as accountability - without a code, access badge, or key fob they will not even be able to gain access to these areas.

 

Q. Our cell phones don't work in the basement - can't we fix that?

   A. Cellular signals do not travel well below ground level and have difficulty penetrating dense solid objects like block walls, stone, or metal. So even if you are in a well covered area once you enter your business you may see your signal strength drop off significantly.  The best solution to this kind of signal loss is to install an antenna outside the building and run the cable to a repeater inside.  This creates an additional cell inside and can be used to obtain a strong signal even in below ground areas that naturally receive absolutely no signal. These repeaters can be used to pass both voice and data traffic.  This means that you can still receive your text messages and email just as you would outside.

 

Q. Can I answer the office phone my cell from a cordless headset?

   A. Plantronics' QuickPair and multipoint technology, which lets you pair and answer calls on two different Bluetooth devices. This means you can quickly and easily connect a  headset to two phones, such as a Smartphone and a personal phone, or a phone and a Bluetooth-enabled device, such as a laptop that you use to make Internet calls. Just choose the combination that best complements your workflow and pair both devices with your headset.

 

Q. Unified communications is only for big companies, right??

   A. Unified Communications greatly enhances the personal productivity of individual users and may have an even greater impact on the enterprise by transforming business processes. The 3CX software provides a comprehensive, low-cost approach to business communications featuring SIP telephony, Microsoft Active Directory integration and interoperability with legacy telephony systems and provides a complete, all-in-one business communications system.


Whether you are replacing a PBX or key system, migrating to VoIP, establishing a new location, or upgrading your operations with UC, you can not only lower your Total Cost of Ownership (TCO) but actually get a faster Return on Investment (ROI) with 3CX.

 

Q. Do I have enough bandwidth for VoIP? How do I get more?

   A. The quality of compression has reduced bandwidth requirements to the point that virtually any internet environment can support some form of voice over IP communication.  For large implementations or heavy usage a significant amount of bandwidth may be needed.  The benefits and cost savings over traditional phone lines and services often outweigh the additional bandwidth cost.  Your LEC (Local Exchange Carrier) can offer you increased bandwidth or you can seek a CLEC (Competing LEC) like Windstream to offer a higher bandwidth solution. 

 

          

 

 

 

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